“What’s in it for me?” was the tongue-in-cheek response from Wanda Davis when she was asked how she engages busy health care program managers and providers in collaborative efforts to improve care coordination across agencies serving children with special health care needs and their families.
Davis, the Early Intervention Program Officer for First 5 Contra Costa and a member of the California Community Care Coordination Collaborative (5Cs), recently presented her county’s efforts at the Help Me Grow National Forum in Greenville, South Carolina. She was joined by Rebecca Hernandez, Program Manager for Help Me Grow Orange County, and Kelly Mraz, Contracts Analyst for First 5 San Joaquin. The team suggested several ways to engage partners in collaborative work:
- “What’s in it for me?” – Figure out what agency representatives might gain or might want to gain from being involved in the collaborative effort.
- Hold the meeting at the same time and day each month, even if it falls during a time that is not ideal. Keeping the same schedule will keep the meeting on partners’ radars.
- Ask partner agencies to talk about themselves. Invite providers to describe the work they do and share common misconceptions.
- Include a parent panel. Agency representatives will have a chance to hear the issues parents are struggling with, and it gives parents a meaningful voice in the process.
The Help Me Grow session was facilitated by Holly Henry of the Lucile Packard Foundation for Children’s Health, which funds the care coordination collaborative portion of the speakers’ work. All six counties currently funded to participate in the 5Cs are also Help Me Grow Affiliates, which adds to their system of local care coordination services. Learn more about the Help Me Grow program and its affiliate in California.