Care Coordination

COVID-19 Policy Issuance and Clarity in the California Children’s Services Program

Organization

National Health Law Program

Primary Contact

Alicia Emanuel

Grant Amount

$50,000 for 6 months

Date Awarded

October 2020

Purpose

The National Health Law Program will advocate with the Department of Health Care Services (DHCS) for additional guidance on the CCS program and provide clarity on existing DHCS guidance to CCS staff and providers.

Outcome

NHeLP staff created a fact sheet, in partnership with Family Voices of California, on accessing care during the pandemic that is currently available in English, Chinese, and Spanish. NHeLP issued a detailed letter to the Department of Health Care Services (DHCS) with recommendations for revised policy guidance around CCS eligibility, state hearings, access to durable medical equipment, family outreach and data collection. DHCS adopted many of these recommendations and issued update guidance for the CCS program after the letter was reviewed. Additionally, NHeLP staff attorneys worked with the with DHCS and managed care plans to do outreach to families to ensure they understood the guidance.

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